Privacy policy

PRIVACY STATEMENT

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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?


When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

We also collect data using cookies and similar technologies to enhance your experience, analyze performance, and provide personalized advertising.

Email marketing: With your permission, we may send you emails about our store, new products and other updates.

Text Marketing and notifications: By entering your phone number in the checkout and initialising a purchase, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 20 per month. You can unsubscribe from further text messages by replying STOP. Message and data rates may apply.


SECTION 2 - CONSENT


How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.


How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at support@consciousitems.com 


You may also manage or withdraw consent regarding cookies and data processing through our website’s cookie settings banner or your browser settings.


SECTION 3 - DISCLOSURE


We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

We will not disclose personally identifiable information we collect from you to third parties without your permission except to the extent necessary, including:

  • To fulfill your requests for services.

  • To protect ourselves from liability.

  • To use in marketing and advertising.

  • To respond to legal process or comply with law, or in connection with a merger, acquisition, or liquidation of the company.



SECTION 4 - SHOPIFY


Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.


Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).


SECTION 5 - THIRD-PARTY SERVICES


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


Advertising partners

We also work with trusted third-party service providers and partners to deliver services, improve our website functionality, analyze performance, and provide personalized advertising. These third parties may process your personal information on our behalf or collect certain data about your interactions with our website to enable targeted advertising or other services.

For example, advertising partners may use cookies or other tracking technologies to display relevant ads based on your previous interactions with our website or your online behavior:

  • Google Ads (These ads may appear with Google search results, YouTube, or other websites in Google’s display network. The ads you see may be based on your previous interactions with our website or your online behavior, as tracked by Google). To learn more about how Google uses your data, visit their Business Data Responsibility Site.

  • Microsoft Advertising (We use free conversion tracking features and remarketing code that allows us to provide targeted advertising).

  • Meta Ads (We use free conversion tracking features and remarketing code that allows us to provide targeted advertising Facebook, Instagram, WhatsApp and Messenger).

Data collected for advertising purposes is retained only as long as necessary to provide the services or as required by applicable laws. Retention periods may vary by advertising partner; please refer to their privacy policies for more details.


SECTION 6 - SECURITY


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


SECTION 7 - COOKIES


We use the following categories of cookies on our website:

  • Strictly Necessary Cookies: Essential for website functionality and cannot be opted out of.

  • Functionality Cookies: Enhance functionality and personalization. 

  • Performance Cookies: Allow us to monitor site performance and optimize user experience. 

  • Targeting Cookies: Used for personalized advertising based on your interests. You can opt out of these cookies through our website’s cookie settings banner or your browser settings.

We display a consent banner to users accessing our website from the EEA, the UK, and Switzerland, allowing them to manage their preferences for cookie usage and data processing. For visitors from other regions, we rely on implied consent, meaning that by continuing to use our website, you agree to the use of cookies unless you disable them in your browser settings.


Visitors from regions where a consent banner is not displayed can manage their cookie preferences by adjusting their browser settings. Most browsers allow you to block or delete cookies and control tracking settings.


If you opt out of targeting cookies, you may still see advertisements; however, these will be non-personalized ads based on general context, such as the content of the website you are visiting.


SECTION 8 - AGE OF CONSENT


By using this site, you represent that you are at least of legal age in your state or province of residence, or that you are of legal age in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


SECTION 9 - CHANGES TO THIS PRIVACY POLICY


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


SECTION 10 - CALIFORNIA RESIDENTS AND CALIFORNIA CONSUMER PRIVACY ACT (CCPA)


CCPA provides California residents with specific rights regarding their personal information. 

We may collect the following categories of “personal information” (as defined by the California Consumer Privacy Act) about you: name, address, phone number, email, IP address, geolocation, purchase history, unique personal identifier, browser type, operating system, information about your use of the Site, and demographic information (including employment-related information) for fulfillment, commercial, customer service and marketing purposes.

We do not sell your personal information. Your personal information may be shared with third-party vendors in order to perform certain functions on our behalf. 

California residents may request the personal information collected or shared by Conscious Items, and/or request that their personal information be deleted. We will not discriminate against California residents for exercising their CCPA rights. California residents may request disclosure and/or deletion of personal information by filling out and submitting a request via our CCPA Request Form or emailing support@consciousitems.com. Note that we are not required to respond to any requests made by other means other than the previously stated. 

Only you may make a consumer request related to your personal information. You may also make a consumer request on behalf of your minor child. 

Your request must provide sufficient information that allows us to verify you are the person about whom we collected personal information, or are an authorized representative. You may only make a consumer request for disclosure twice within a 12 month period.

SECTION 11 - GDPR AND YOUR RIGHTS

We process your personal data based on one or more of the following legal bases: (1) your explicit consent; (2) the necessity to perform a contract with you; (3) our legitimate interest in ensuring website functionality and improving services, provided this does not override your rights.

If you are in the EEA, UK, or Switzerland, you have the following rights under GDPR:

  • Access to your personal data.

  • Correction of inaccurate or incomplete data.

  • Erasure of your personal data (“Right to be Forgotten”).

  • Restriction or objection to processing, particularly for personalized advertising.

  • Data portability.

We use a Consent Management Platform (CMP) that complies with the IAB's Transparency and Consent Framework (TCF) and Google Consent Mode v2 to obtain and manage user consent for cookie usage and data processing for visitors from the EEA, the UK, and Switzerland.


We do not process data for personalized advertising unless you have given explicit consent through our website’s cookie settings banner or your browser settings.


Certain data processing activities, such as the use of strictly necessary cookies, may be conducted under legitimate interest as permitted by applicable laws. These activities do not require explicit user consent but are essential for the website’s functionality.


We may transfer your personal data to service providers and partners located outside the EEA, the UK, and Switzerland, including to countries that may not provide the same level of data protection as your home country. When doing so, we work with reputable third parties who are committed to protecting your data and comply with applicable privacy laws. 

You can exercise your rights by contacting our Privacy Compliance Officer at support@consciousitems.com or through our website’s cookie settings banner.


QUESTIONS AND CONTACT INFORMATION


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at support@consciousitems.com.

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