Frequently Asked Questions - Find Your Answers Here!

About Us

Where are you located?

Is buying from you safe?

My Order

How can I cancel my order?

My order has already been shipped but I don’t want it anymore. What can I do?

I accidentaly entered the wrong address. What can I do?

My discount code didn’t work. How can I correct this?

I ordered more than one item. Will they arrive on the same package?

I received only one item of my order. When will the other/s arrive?

Shipping

Do you ship to my country?

When will my order arrive?

How do I track my order?

Product Quality

Are these genuine stones and crystals?

Where are the items made?

My stones are not exactly the same as advertised. What can I do?

The item received is not the one I ordered. What’s the policy in this case?

What can I do if my item broke or I received a damaged item?

I don’t like the product I received. Is there any satisfaction guaranty?

Return and Refund

When will I receive my refund?

Crystals Usage and Maintenance

How do I clean my crystals?